Shipments and returns
Your pack shipment
Products in our webshop, such as the polo shirts and jackets, are not directly available from stock and are in most cases specially ordered and made for you. We therefore quote a delivery time of approx. 3-5 working days before the products are shipped to you. Packages are shipped via PostNL with track&trace and drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and the destination country. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns
If for any reason you are not satisfied with the product, you have the right to return it within 14 days.
- The costs of returning the product are for your own account.
- Make sure you mention the sender on the package. If something goes wrong in the shipping process, then the package can always come back to you.
- Pack the items well, so that they do not damage in the return process. For items that are returned damaged, the depreciation is at your expense.
- Once the return has been received by us, we will refund the amount paid, including the original postage costs.